Originally Aired: October 30th, 2010
Bringing My Baby Home
Previously on S1000aRRgh…
After I pretty much lost it on the phone I laid into Mr. Slow. All of my frustrations, all of my anger, all of my stress jettisoned at once in a whirlwind of a profane verbal shit-storm of epic proportions. I call it venting; psychologists would probably label it transference. Needless to say – and I don’t blame him one iota – Mr. Slow left the building; in a hurry, I might add, to save his sanity, no doubt. I had to apologize profusely to him later on for being such a jackass. I was treating him poorly and I wasn’t even mad at him. Apparently BMW North America doesn’t care. We were told they would “call us right back”, after calling the dealer and “getting to the bottom of this”, but they didn’t. It was painfully obvious that he dealer couldn’t give a two-bit shit less as they’re still clinging to their contrived story. I felt helpless in all this. I hate feeling helpless! There aren’t but a few things in this world that are worse for me than the feeling of being unable to do anything. I suppose there’s nothing left to do but wait for the phone call that will inform me that my bike is ready to be picked up. Waiting isn’t one of my strong suits either; especially the kind of wait that doesn’t come with a definite expiration date.
Making peace with the situation, but nevertheless tirelessly working to get the bike and myself ready for running the You-Know-What at You-Know-Where and then celebrating the occasion with You-Know-Who kept me from committing random acts of homicide; it gave me something to do and something to look forward to, a luxury carrying a hefty price tag of approximately $700.
BMW NA does finally call. We are informed that they have looked into the matter, that it was deemed unreasonable for the repair of my motorcycle to take this long, that they are so very sorry that this issue led me to miss almost a month of prime riding season, that this is completely unacceptable and that she is going to forward our case to Marketing to see if there is any way we can be compensated for being inconvenienced like we have.
A few days later Blue Moon Cycle calls. It is Daniel wanting to keep us updated on the status of our repairs:
“The part has cleared customs. It should be here tomorrow.”
Still no tracking number, I see. I suppose Customs doesn’t issue those after all, eh? Ah, I’m just such a ray of sunshine. I get ticked off all over again. Did I or did I not tell you people to not bother me until my bike is ready to be picked up? Overnight shipping, I have learned as a German who gets packages from the homeland on a fairly regular basis, apparently takes two weeks now. The audacity! My aunt once overnighted a book to me, t’was the day before Christmas and… and I still received it the next day, which was Christmas Eve, no less. DHL to the rescue! That little luxury cost her an arm, a leg, and 27% of her eternal soul. My point is… ah, who cares! I know what the point is. They never ordered the part when they said they did, lied to us to cover up their mistake… and blamed it on customs… ah, here I go again. Enough! It’s making my blood pressure rise just writing this. I detest a damn liar more than anything. Line Feed. Carriage Return.
Two days later, a Friday, my bike was ready to be picked up. Joe and I decided to go Saturday morning after we both got off work and had occasion to squeeze a little nap in. We leave around noonish. I wind up with dash rash on my spine and a bloody elbow on the way and am told at one point to stay in the truck when we get there.
“What? … Why?”
“You can’t keep your cake hole shut. That’s why. I don’t wanna go to jail today.”
Pregnant pause, then: “Cake? I want cake.”
Dash rash?!? WTF? What in the Sam Hell are you people doing in your truck? Well, I’m getting my gear sorted because hubby wants me ready to jump on the rocket and leave.
“You stay in the truck. You hear me? If somebody comes over tries to talk to you, ignore them. Don’t even look at them.”
“Ok, ok. Gotchya. Stay in the truck. Keep trap shut. Pretend people are invisible. [pause] C’mon I swear I won’t say anything.”
“No. I don’t trust you. Stay in the truck.”
“Whhhhyyy-yyy?” [takes on a playfully whiny tone]
“You can’t keep your cake hole shut. I know you!”
Where was I? Oh, the dash rash. I drop something. I don’t even remember what it was now, but I undo my seat belt and stick my head under the seat to go hunting for whatever it is that I’ve lost. Picture this: Head resting on the floor mat, one hand braced to keep from falling over, the other groping around in the semi-darkness between old (but fresh looking) French fries, dust bunnies, lost change and whatever else makes its home under there. Two feet wedged between the seat cushion and the lumbar support, balancing precariously on toes, ass hiked way up in the air. Screech! The noise of the sudden loss of forward momentum is accompanied by an incredulous proclamation of “Holy shit!” Meanwhile, in the Land Down Under, my head rolls onto its spine, my posterior is catapulted forward until my back impacts the dash. My feet are now stuck to the windshield with my ass resting on the dash and it takes me a minute to undo the pretzel I find myself in. Damn the physics of an object in motion… I hear an apologetic “Sorry, Foxy” from the driver’s seat. Then, as I slowly emerge from the Underworld, he proceeds to tell me the rest of the story in an excited I-can’t-believe-THIS-shit staccato:
“I almost hit a deer. A freakin’ deer. In freakin’ Atlanta! The guy in front of me swerved, I missed it by inches … and it kept on going. I think it jumped over the wall.” He looks around: “I don’t see it anywhere. I think it jumped over the divider and kept right on going! A freaking deer! Over the wall. Jumped over the freakin’ wall!”
I scan the Interstate behind us. Six lanes of traffic and nothing going on. Just the flowing, uninterrupted organized sheet metal chaos as always. Wow.
“Damn, that takes skill,” I muse, “hooves on asphalt, definitely a low traction situation. Like a dog on linoleum.” I giggle at the thought.
A little later we pull into the joint and park. Mr. Slow gives me a stern look:
“Stay here! I’ll be right back.”
With that he gets out and heads into the direction of the service department. I look around. There are two dudes chatting it up over a vintage bike in the back of a pickup truck. The parking lot is pretty full. I get out of the truck. Nobody else around. Good. My heart is starting to pick up the pace a little. I recognize it for what it is: the beginnings of my system going into “Flight or Fight” mode. It is a somewhat awkward moment. I’m half hoping somebody is going to give me the opportunity to chew their ass, but I’m really wishing for a quick, unobserved, unmolested departure. Never mind the unobserved part, it’s too late for that; but the guys are still engrossed in what they are doing and pay me no mind. While I’m putting on my riding gear standing next to the truck Steven walks out the front door with the cell phone glued to his ear. I knew he saw me, because he was looking right in my direction and he promptly turned around and went back inside. Sadly, my quarrel isn’t with him. He sold me the bike, always been straight up with us, no bull, just straight with a chaser of the best places to eat.
This hurts a little. Maybe he didn’t see me after all? No, he had to have seen me. Yeah, this hurts. Before all this went down, he was the one who came practically running across the parking lot when I pulled in, basically telling me that he put the coffee on or would I rather have a Diet Coke this fine morning? Sad, no, it’s depressing. He was the one who offered me a slot in Keith Code’s California Superbike School for half-price, the same week I was scheduled to attend the Kevin Schwantz School at Barber Motorsports Park. Had to turn it down though, because there was no way I could get out of work. Apparently word got around and my email was probably circulated as Exhibit A for the prosecution and of course, I’m the bad guy here. The guilty party. Look at this disgruntled unhappy, ne’er can please her, rude customer who — when not getting her way — runs crying to Corporate to stir the shit pot and all we ever did was bend over backwards for her. Oh, how you can misjudge people… Wrong! Oh well, he’s on their team. He’s got a job to keep after all.
I’ll miss Jean-Marie, too. The man you see for your gear and apparel needs. He always greeted me with “Hello, Speedy Morrigan.”, which made me giggle. Or “How is the only woman riding an S1000RR doing today?” His wife is a fast woman, too. She rides a Blackbird. Oh, the stories he told. His wife and I would have gotten along splendidly to the chagrin of our husbands, I’m sure. ☺ He always answered my questions, texted me updates on my orders and had me look at bike part porn, telling me my Double-R would benefit from this and that… yeah, he had me pegged as one of those high performance junkies right from the start. He showed me stuff on his bike, made suggestions, we had rapport. I know it’s business, and as such he was an excellent sales person. But that’s how it’s supposed to be, or used to be, or should be. I liked it.
They were almost like family. My newfound BMW family and at first I thought I had died and went to heaven. After the level of service I got used to with my poor, neglected Hayabusa, this was like a dream come true (fleeting as one, also). But what can you do? I have talked to several people, all the shops around the Augusta area suck. Even the place in Aiken isn’t worth going to anymore. There are several decent enough places that will work on your bike, but if you own a new bike, need to keep up with scheduled services and have recalls and warranty to worry about, you’re screwed. You would think with the economy the way it is and with motorcycle sales declining these people would kiss your feet and wipe your ass while you wait for your 3K service to be completed. They have to be there anyway to earn their paycheck, so why the shitty customer service? They all act like they don’t really care whether or not you come in with your bike and open up your wallet. The “we’ve made the sale so we don’t care jack anymore” attitude doesn’t really make sense to me. Yeah, you got me on that first one. But I damn sure aren’t going to be back to buy the next one from you! And if history repeats itself (let’s hope not), I’ll be strolling onto your sales floor about once a year to get a replacement for the one I just wadded up. My Suzuki dealer lost my sales business anyway, since I was treated like I was out of my mind when I told the sales manager that I was wanting to trade my Harley-Davidson Sporty 1200L in for something a little more “my style”. When he asked what I was looking at, I threw a confident thumb behind my right shoulder:
“This white Hayabusa.”
He looked down his nose at me, cocked an eyebrow after sizing me up and sarcastically uttered one word:
Dripping, drawn out, with just the hint of a high pitched man-whine on the last rubberized syllable. I looked him dead in the eye and repeated:
Then turned around, grabbed Mr. Slow by the arm and dragged him outside stating flatly:
“I am not buying a bike from them even if it were the last white Hayabusa on the planet.”
The deal they offered us was shit anyway. Good riddance. I ended up keeping the Sporty and buying my dream bike from a dealer in Hayesville, NC. Good peeps up there. They made me feel at ease and welcome. They’ve made us an offer we couldn’t refuse. The deal was pretty much handled by phone and email and when we got there it was but a formality with the paperwork. No hard selling, no macho BS, and 10% off the gear we bought and a really good deal on my Shoei Flutter RF-1000 lid. I wonder if they have good service, too.
Meanwhile, back in the service department….
Joe walks in and informs them that he is there to pick up his wife’s S1000RR. Daniel apparently hadn’t gotten the memo that explained that the game was up and promptly laid another lie on Mr. Slow:
“Hey, Joe! I’ve called Corporate and I’m working out a good deal for you.”
Mr. Slow takes a breather, a moment of strategic silence, and replies calmly, but firmly:
“I called Corporate. They then called you. I think we are done here.”
With that he pays for the extra service I had requested when I was still swallowing their spoon-fed lies in the name of “benefit of the doubt”, grabbed the Pirate’s keys, did an abrupt about-face and walked out.
He met me at the truck, handed me the keys and told me to look the bike over VERY carefully before I took off on it. I did. I was being watched by the two dudes who were still hanging out in the parking lot. I felt awkward. I couldn’t wait to get the hell out of there. I wanted this to be over with. I got on my knees, checked out the bike, took note of the clean work they’ve done on the requested drilling of safety wire holes on selected bolts and nuts; they had even wired them up for me. I started the engine. The S1000RR came to life and sounded smooth as always, looked great, she was clean and seemed to be in good shape. Their work, as always, seemed to be of superior quality. I never had a problem with their workmanship. I sighed heavily as I pulled my helmet over my head, put on my gloves and prepared to leave. As I put the bike in gear and slowly eased out the clutch I noticed how tense I was. My hands on the controls were jittery and I felt a little nauseous. The four holes the dudes in the parking lot had burned into my back with their uncomfortable stares were ablaze. I was starting to perspire. I took a deep breath and tried not to think about it. What I need now is to stall the bike or fall over trying to make a turn or have an incident in the form of any of a number of “This Girl Can’t Ride” adventures.
As I completed my right turn out of their facility I started to feel relieved and the anxiety quickly left my body. I spent the next few miles testing the bike and putting it through the paces. She felt great, shifted smoothly (she always does after an oil change), sounded as she should, handled as she should (well, handled as she must considering the miserable shape my Interstate-abused front tire was in.) and the brakes also performed as they always have. I felt alive again. I hadn’t ridden in almost five weeks and it had gotten on my nerves something awful. And now I have about 150 miles to make up for lost time with my baby: A Pirate Named Trouble.
Miss Busa is baaaaaaaaack!
The check BMW sent me for “being inconvenienced and missing out on the prime riding season” has arrived. No strings attached. More on that later. I’m taking that puppy to the bank once I have figured out wether to turn paper into fiberglass or carbon fiber or anodized red aluminum or wait a little while longer and buy an AMB Tran-X 260 transponder. Maybe I should say screw it, wait a real longish while and get a GPS transponder with a nifty little data collection module stuffed into the Pirate’s ass and do my own thang via wireless download to my MacBook hehehe… but then I still have to rent the freakin’ AMB box anyhoo. Crap. But I like numbers… I like a little crunch in the morning with my coffee. I hate creating spreadsheets, but I sure do love looking at them when they are automagically created for me and… ah, hell! Decisions, decisions… what to get first… I also have my sights set on a set of Chicken Hawk tire cozies with adjustable temp controllers. Yeah, I should really wipe the drool from my mouth right now and quit dreaming. But it’s so much fun… and frustrating… but fun… but frustrating… *sigh*
Oh, what I logged on here to say was this: The Suits & Skirts at Beemer Yankeeland USA have paid up and I can now unprotect the corresponding blog posts that would have been in violation of said unsigned agreement; apparently they couldn’t handle my little email I sent them when I gave them a deadline of my own in response to theirs… more probable of a scenario? It wasn’t worth the hassle. But, I am sort of proud of that one. It’s been a while since I played lawyer without a clue (nor a bar) and damn it, if that last time I tried it didn’t cost me 200 smackers extra in traffic court for dissing the judge. I guess I’m out of the hole and back into the green now.
Patience, my lovelies, it’s in the works. The next installment is in final draft, should be going up before close of BusaBusiness today. =D
Oh, hell I almost forgot to mention the reason for such a gadget: I am trying to figure out the most effective, fuel efficient but yet fastest route to work on a Monday morning. That is all. I swear. Uh-huh. Yes. That’s it. I’m also trying to set a new rec… oh, I mean, I’d like to shave about 10-15 seconds off that commute, so I can sleep in a little longer… Yeah. Can’t blame a girl for wanting to get a little advantage over the rest of the crowd. No, you can’t! Won’t! Oh, what’s that… NASCAR on TV?!? I gotta gooooo……. bye.
I’ve just fired off the following email to the manager of the service department of Blue Moon Cycle in Norcross, GA. I still ended up getting pissed off, blew my lid and practically snatched the BlackBerry out of Mr. Slow’s hand and proceeded to get in a pissing contest with Daniel. Not that that was effective or anything. I just got frustrated, told his defensive, overbearing, I’m holier-than-tho-woman little ass that I don’t really give a shit any more; to keep the damned thing and give me a call when it’s ready. Whenever that is. I’ve had it. These people obviously take me for a fool and couldn’t care less about keeping their customers happy or at least sane! A friend said it before and I hate to admit she was right: “Blue Moon? Yeah, they’re assholes up there, so I went all the way to St. Louis for my vintage goodness buying needs.” That bad, huh? Yeah. They were all friendly and quick and squeezed me into their busy maintenance schedule when I brought my “seemingly fat Beemer owner’s wallet.” Show their true colors when there isn’t a profit margin to be had since they have to do it “on the house.” I will elaborate later, but for now I’m too pissed to even think straight. The lies will be exposed with EVIDENCE to support my assumptions. Then, Blue Moon, I invite you to sue me for slander, libel, whatever your lawyer thinks he can make stick. And I’ll have an answer for you: “Neener neener dipshits! Didn’t think so! Case dismissed!”
Anybody want to buy an unreliable piece of shit … 2010 BMW S1000RR? Really cheap. Almost new. I make ya a good deal since the brakes are a little…. uh… soft. Rides like a dream, extremely fast, put your Hayabusa-riding buds to shame and leave them smelling your teutonic exhaust fumes. Stopping is soooo overrated. Still has over two years of factory warranty (you’ll need it, too, at those premimum BMW prices, because no mortal can afford to fix this shit once it breaks) Oh, did I mention it’s really fast and extremely cheap?!? Hit me up. Cheap! An offer you can’t refuse, my pretties!
Amy (or Daniel) or whoever still cares.
I’m not going to call you and tell you this, because if I did I would get pretty angry all over again and probably get loud and ugly and profane. But I will have my say. I am VERY disappointed how you handled the repair of my motorcycle. Up to this point I loved coming to your shop, and I was pretty satisfied with our business relationship and the way you treated my S. I always felt welcome there.
I suppose that was when I was spending my money. But now it seems a different story altogether. I have been patient throughout this process until everything you and your team has told me added up to being placated and strung along with “I don’t know”s and “tomorrow”s or “the next day”s. I have spend $700 on a planned ride over my anniversary weekend which, thanks to your customer service strategy of appeasing rather than being straight up and honest. And my only fault in all this? I didn’t want to be one of “those” customers and I gave you the benefit of the doubt and was patient and took your word as fact. Now, of course, it is too late. Cannot plan for contingencies when not given the correct information. I am not even angry that the repairs take this long, I am angry that you pretty much just lied to me. And there isn’t anything that I detest more than being lied to and put off. That is where you failed as a business. You didn’t find it necessary to be up front with me. Did you think I would just go away? I would have, if you had given me the proper information and kept me up to date on the status with realistic estimates.
I am not going to argue with you about which of the things you have told me are fact and which are just plain fiction. No need for that, however if you had stated the truth then give me concrete evidence to that effect. That would put most of it right and our relationship may be restored. If you can’t, then the reason is fairly clear.
I am NOT happy. You made me feel disrespected, insulted my intelligence and thought of me as stupid. I am not. Your actions speak clearly.
P.S. And tell your pretty boy Pinson that he should quit hitting up girls for their engines to use at his pathetic attempts to be a pro racer in trade for race tickets and a pit pass.
Sent from my iPad